Helpdesk

[ricej]

Why is it that everytime I have to use the on-line helpdesk (which fortunately isn't too often) there's a new software package and I have to, yet again, re-register before I can continue on to trying to get my problem solved?

This is tremendously frusterating, to happen, in the middle of trying to solve a site problem. Same thing seems to happen with SSH access. It's always turned off when I need to use it most.

[ryan]

I can understand your frustration, but this new package combines help desk, billing, and database all into one application that works fairly well.

We are a growing company and have outgrown our previous software's capabilities.

As for SSH I will address that in your helpdesk ticket.