atomicrax
05-13-2007, 10:11 PM
In the begining, I signed up at HostPC because their servers were located in the "Boca" datacenter. I had previous experience with the datacenter and knew if there was a DC problem, they could fix it ASAP.
I began to like the company, the reliability, customer service, the entire package... I was very pleased.
I found out they were moving most of the servers out of said datacenter... I began to worry... But I hoped my experience with HostPC wouldn't go down hill just because of a DC move....
The server my site is on has had several problems since then... I can accept the fact that no one knows what may happen... That's fine. However, now with this "Yareo" support system, I submitted a ticket once, realized I left out a little bit and since there was no EDIT link, I submitted a reply to my own ticket, to give the rest of the information... Well, that DELAYED my response with a support tech. "Digging further it appears you replied to the ticket before we did and that took it out of the open ticket queue." - Ryan Tourge My issue with this, my ticket was still open, I just added more information, but that took it out of the open queue?
That was fixed, so I moved on. Now, my account is suspended. Apparently for "late payment" Thru a support ticket, I was told my account shows a due date of 4/10/07. That's a month ago... I pay for HostPC services monthly thru a paypal subscription payment... This is easiest for me. My payments are made in full every month, on time. I don't have to worry about a thing... But with this new "Yareo" system, my account is down and I am being told I owe on my account... Which is not true because I have the paypal receipts for last month AND this month... BUT it does not show in this new system (which is supposed to better), so I AM SCREWED.... Apparently....
So here's my thoughts of this new system... You're taking what was easy for me, the customer, and turning it into the biggest problem. This is considered a problem because my sites have been suspended ALL DAY... That's money I lost, but really never should have lost...
You're welcome to take this feedback as you wish. I'm hoping HostPC can resolve this issue in the best way possible, but that's still a day lost... That's not fixable......
I began to like the company, the reliability, customer service, the entire package... I was very pleased.
I found out they were moving most of the servers out of said datacenter... I began to worry... But I hoped my experience with HostPC wouldn't go down hill just because of a DC move....
The server my site is on has had several problems since then... I can accept the fact that no one knows what may happen... That's fine. However, now with this "Yareo" support system, I submitted a ticket once, realized I left out a little bit and since there was no EDIT link, I submitted a reply to my own ticket, to give the rest of the information... Well, that DELAYED my response with a support tech. "Digging further it appears you replied to the ticket before we did and that took it out of the open ticket queue." - Ryan Tourge My issue with this, my ticket was still open, I just added more information, but that took it out of the open queue?
That was fixed, so I moved on. Now, my account is suspended. Apparently for "late payment" Thru a support ticket, I was told my account shows a due date of 4/10/07. That's a month ago... I pay for HostPC services monthly thru a paypal subscription payment... This is easiest for me. My payments are made in full every month, on time. I don't have to worry about a thing... But with this new "Yareo" system, my account is down and I am being told I owe on my account... Which is not true because I have the paypal receipts for last month AND this month... BUT it does not show in this new system (which is supposed to better), so I AM SCREWED.... Apparently....
So here's my thoughts of this new system... You're taking what was easy for me, the customer, and turning it into the biggest problem. This is considered a problem because my sites have been suspended ALL DAY... That's money I lost, but really never should have lost...
You're welcome to take this feedback as you wish. I'm hoping HostPC can resolve this issue in the best way possible, but that's still a day lost... That's not fixable......