My experience with HostPC

[John]

I just want to tell everyone who reads this that I am a Cyberwings refugee, and due to that experience became quite disillusioned with the hosting business.

After that I went through several hosts of various prices, and had challenges with all of them. Then I stumbled upon HostPC (It's been long enough, that I don't remember HOW I found this host.)

Of course when I came to HostPC and saw the prices I was sceptical! But, I figured that if things went south I would not lose that much. I paid for the first month for only one site about 6 months ago to test the waters.

I now have 9 sites hosted here and one reseller account, and I have NEVER looked back.

Joe and Mike (his partner) have been some of the most pleasant people to work with. They have patiently answered my questions, walked me through some of my challenges, and keep improving HostPC everytime I turn around.

This endorsement is freely given because I honestly believe that this is a top quality hosting service, and I want to see it remain so. If you are looking for hosting, I encourage you to give them a try. I have not been disappointed at all!

Sincerely,

John
www.thepublishingsite.com
www.onlineproductreviews.com
www.sixblindsheep.com
www.1on1planning.com
www.white-and-associates.com
www.smartercontent.com
www.myhairdo.com
www.woodsounds.net
www.cphv.com

[eugene]

I too am a Cyberwings refugee! Cyberwings stole my money, and I too was skeptical of HostPC's prices and promises. However, I stand here with nothing but appreciation and admiration for HostPC. I have referred several friends here and willingly put my reputation on the line because I trust Joe and his team.
-Eugene

[MarkNevara]

That's nice to hear however I can't get any form of help or any replies at all so I have to wonder what kind of company this is.

So far it seems completely amaturish and non professional.

I've tried email, posts and the so called live chat and no one anywhere has answered any of my questions.

So far it seems this is a bogus company, maybe just one guy renting out his shared server space.

I could be wrong but who's to say since no one answers any of my attempts.

I have never had this much trouble trying to get help from a hosting company.

I'm waiting for the excuses and explainations.

[admin]

In all fairness sir, you came into chat, and left chat at 2am ET, and left within 5 minutes - private messaged me (I do have to sleep sometimes). Yes, we missed you at 2am - I'm sorry about that. Then you proceeded to use profanity in our support channel. I've already said I didn't receive any emails with these questions.

Perhaps you should consider another host if we can't meet your expectations.

Thanks

[karnerdata]

I've used the helpdesk application whenever I've had a problem, and each one has been resolved quickly.

Operating a service business myself, I would imagine that items in the help desk application are given first priority, while raves and rants in these forums are seen last. Emails probably fall in the middle and with the abundence of emails, both legit and spam, some probably do fall thru the cracks.

Use the help desk for any support issues. Sort of the "right tool for the right job" situation, really.

I guess I've had 2 accounts and 4 domains here for about 4 years, and would not think of moving.

[MarkNevara]

I don't see any quote buttons here so I'll manually do it :

"In all fairness sir, you came into chat, and left chat at 2am ET, and left within 5 minutes - private messaged me (I do have to sleep sometimes). Yes, we missed you at 2am - I'm sorry about that. "

This is not entirely true.
Because I got no reply from the chat after who knows how long, I then decided to pop into many other people's chats and try for help.
This is probably why you think I was only on for 5 minutes or so though I believe I was logged in for much longer in different channels all with no replies but yet support people online.
Perhaps if your people aren't going to answer because they are sleeping they should not be online and there should be a notice stating that support is not available at this time.

It's quite honestly bad form and very misleading to leave people wondering where everyone is and why they aren't answering at all.
Leaving your support team's personal chat icons/connections online while they aren't even able to answer is simply wrong.
Just tell us you're not available at this time and don't have your various users online leading people to think you'll soon answer when you won't.

Besides that since your chat I believe states it's 24/7 help it's not my fault for thinking it will actually be 24/7 help.

I was up that late trying to get this information because you people never answered our 5 or so emails and we need to find a hosting solution.

As I mentioned in another post, after not getting any replies via email or chat it's very disturbing and really unprofessional. It does not inspire confidence or trust at all.

"Then you proceeded to use profanity in our support channel. I've already said I didn't receive any emails with these questions."

Nothing wrong with using profanity when you're upset but I apologize if you were offended but hopefully you'll understand the frustration of having support people's names listed online as if they are helping/answering when they aren't.

Also, if I recall the 'profanity' that was used really wasn't very profane.

"Perhaps you should consider another host if we can't meet your expectations."

We are considering other hosts because you people aren't providing us with answers we need.

We hope to use your services if you're company is for real and professional, but so far even in your posted reply regarding our questions you don't answer the specific important ones regarding MYSQL, Apache, and PHP...

Why?

This information we're asking is not provided on your website and you still don't provide the info...

Perhaps you don't know about them ?

I am personally not a working professional in the IT field but I have administered several UNIX (OS X) based websites with Apache, MYSQL and PHP and those are some very important things that users need to know about because it directly controls the ability of those listed services/applications.

For example if you've set those config files to only handle very few concurrent connections then people's websites won't be able to handle any normal or decent amount of traffic which renders them very useless in all but the very unpopular sites.

You see, most people have no idea what I'm talking about here because they don't know anything about this.
They just figure hey it's got PHP and MYSQL which is what I need, but they don't know the importance of their and Apache's setup.

Please understand we are not trying to be difficult here but these are very important questions to anyone who knows what they are doing regarding web hosting.

If you and your support team doesn't know about these things then please just admit that to us so we know what we're in for.

Also, we'd like to know if we are allowed to change these settings (usually requires root shell access) in the event they are set too low or if you or another admin would raise them higher for us if need be.



Thanks.

[admin]

Good luck in finding your new host.

Thank you for your time.